tag:status.patreon.com,2005:/historyPatreon Status - Incident History2024-03-28T01:49:08-07:00Patreontag:status.patreon.com,2005:Incident/203321862024-03-22T15:18:30-07:002024-03-22T15:18:31-07:00Playback Issues<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:18</var> PDT</small><br><strong>Resolved</strong> - Video playback issues on iOS and Android have been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:05</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with video playback on iOS and Android.</p>tag:status.patreon.com,2005:Incident/202359682024-03-14T15:52:57-07:002024-03-14T15:52:58-07:00Video embed thumbnails not displaying<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved, thumbnails for video embeds should display in posts as normal.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:42</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue preventing video embed thumbnail images from displaying in posts.</p>tag:status.patreon.com,2005:Incident/202389422024-03-13T19:57:11-07:002024-03-13T19:57:11-07:00imbedded-youtubelinks-andriod<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:57</var> PDT</small><br><strong>Resolved</strong> - Issue has been mitigated and we are monitoring for any future issues</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:21</var> PDT</small><br><strong>Investigating</strong> - We’re investigating an issue affecting the loading of creator pages that contain embedded YouTube links for some Android users</p>tag:status.patreon.com,2005:Incident/201680892024-03-05T12:55:44-08:002024-03-05T12:55:44-08:00Tax froms cannot be accessed<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Resolved</strong> - We’re back! Tax forms should be working and accessible as normal. Thanks for bearing with us.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> PST</small><br><strong>Investigating</strong> - We’re investigating an issue that is preventing access to tax forms for US creators. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.</p>tag:status.patreon.com,2005:Incident/199768102024-02-13T10:12:10-08:002024-02-13T10:12:10-08:00Failures with post attachments<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:12</var> PST</small><br><strong>Resolved</strong> - Post attachment issues have been resolved. If you experienced an issue adding media to your posts, please try again.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:33</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing some failures with post attachments. We are investigating and will share another update shortly.</p>tag:status.patreon.com,2005:Incident/199266762024-02-06T18:54:26-08:002024-02-06T18:54:26-08:00Intermittent Failures at Checkout Resolved<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:54</var> PST</small><br><strong>Resolved</strong> - The intermittent check out process issues have been resolved and check outs are working again. If you experienced an issue at checkout in the last two hours, please try again. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing some intermittent failures at checkout for both shops and memberships. We are still investigating and will share another update shortly.</p>tag:status.patreon.com,2005:Incident/197464132024-01-24T11:18:23-08:002024-01-24T11:18:23-08:00Elevated payment declines<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Resolved</strong> - The issue causing some elevated member payment declines from a specific bank in the UK has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:20</var> PST</small><br><strong>Monitoring</strong> - We’ve identified and mitigated an issue causing some elevated member payment declines from a specific bank in the UK.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:54</var> PST</small><br><strong>Investigating</strong> - We've identified some elevated member payment declines from a specific bank in the UK. We're currently working with our processing partners to investigate.</p>tag:status.patreon.com,2005:Incident/194848382023-12-19T19:42:11-08:002023-12-19T19:42:12-08:00Degraded performance on insights - Ongoing maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:42</var> PST</small><br><strong>Resolved</strong> - We have successfully completed the maintenance and creator insights dashboards are back to normal. Creators can see this reflected in the “last updated” timestamp at the top of your Insights dashboard.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>17:06</var> PST</small><br><strong>Identified</strong> - We are performing planned maintenance on Tuesday, December 19, 2023 starting at 5:00 PM PST and concluding at 9:00PM PST. During this time, creators should expect to see a delay in updates to their Insights tab. After this maintenance ends, updated analytics will refresh as normal and will be reflected in the “last updated” timestamp at the top of your Insights dashboard.</p>tag:status.patreon.com,2005:Incident/186038042023-09-25T12:03:38-07:002023-09-25T12:03:38-07:00Intermittent errors<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Resolved</strong> - We identified the underlying issue caused by a bad code change. The change has been reverted and the errors have been mitigated.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:52</var> PDT</small><br><strong>Investigating</strong> - Users may be experiencing intermittent errors when accessing the site. We are currently looking into the issue.</p>tag:status.patreon.com,2005:Incident/185499302023-09-19T20:25:36-07:002023-09-19T20:25:36-07:00Email Notifications<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>20:25</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. Thanks for bearing with us.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:51</var> PDT</small><br><strong>Monitoring</strong> - Our team has deployed a fix and we are monitoring.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Investigating</strong> - We are experiencing issues with email notifications, our team is currently investigating.</p>tag:status.patreon.com,2005:Incident/184946402023-09-13T20:24:04-07:002023-09-13T20:24:04-07:00Messages are down<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>20:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:45</var> PDT</small><br><strong>Update</strong> - Some users might still experience issues with messages, we are working on a fix.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>17:20</var> PDT</small><br><strong>Monitoring</strong> - The issue has been mitigated. Messaging is available.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:06</var> PDT</small><br><strong>Investigating</strong> - We are experiencing issues with Messages at this time. We are investigating this issue.</p>tag:status.patreon.com,2005:Incident/184809332023-09-13T06:40:35-07:002023-09-13T06:40:36-07:00FB login is down<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are actively working with Facebook to resolve. Thank you for your continued patience while we work to resolve this.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Investigating</strong> - Login with Facebook is currently broken for all users. We are investigating the issue and will share updates as we have them.</p>tag:status.patreon.com,2005:Incident/180415812023-09-11T12:34:34-07:002023-09-11T12:34:34-07:00Elevated declines<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:34</var> PDT</small><br><strong>Resolved</strong> - The issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>Update</strong> - We've traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners. Patrons might see some payments declined while changes take effect through the payments ecosystem. If you do:<br />Contact your card issuer to confirm the charge is valid and retry that card, or, if that does not work, try a different payment method<br />We're deeply sorry for the inconvenience this causes creators and their patrons.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>07:10</var> PDT</small><br><strong>Identified</strong> - An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraudulent by their banks. We’re sorry for the inconvenience this may cause creators and their patrons. We are working diligently with our partners to resolve this.</p>tag:status.patreon.com,2005:Incident/180568902023-09-11T12:33:22-07:002023-09-11T12:33:22-07:00Elevated declines<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:33</var> PDT</small><br><strong>Resolved</strong> - The issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Monitoring</strong> - We've begun to retry payments that declined as a result of a payments system upgrade, and will continue to do so throughout the month. You can verify the status of your payment by visiting Settings > Billing History. Please note that retrying a payment does not guarantee success, we are continuing to work with our payment partner to minimize declines due to the upgrade moving forward.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate declined payments caused by a payments system upgrade required by one of our payment partners. We will be retrying all declined payments caused by this issue throughout the month. This means that if your payment was declined, you can expect us to retry that declined charge. (Note: while we'll continue retrying the payment, not all retries are guaranteed to be successful.) We're also working with our partner to identify additional solutions to minimize declines due to the upgrade going forward.<br />If your payment was declined you can also contact your card issuer to confirm the charge is valid and retry that card, or try a different payment method by visiting Settings > Billing History.<br />We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>18:28</var> PDT</small><br><strong>Identified</strong> - We've identified and fixed an issue that prevented some patrons from successfully retrying payments marked as fraudulent.</p>tag:status.patreon.com,2005:Incident/183968322023-09-11T12:28:49-07:002023-09-11T12:28:49-07:00Paypal AUD declines<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:28</var> PDT</small><br><strong>Resolved</strong> - The incident is resolved and payment processing via PayPal transactions for Australian Dollars (AUD) are successful.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Monitoring</strong> - We are now successfully processing PayPal transactions for Australian Dollars (AUD).</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Investigating</strong> - We're experiencing higher than normal declines for PayPal transactions processing Australian Dollars (AUD). We are working diligently with PayPal to resolve.</p>tag:status.patreon.com,2005:Incident/183396522023-08-31T13:23:03-07:002023-08-31T13:23:03-07:00Post attachments failing<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:23</var> PDT</small><br><strong>Resolved</strong> - The incident is resolved and post attachments are now working as expected.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:19</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:17</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:09</var> PDT</small><br><strong>Investigating</strong> - We’re investigating an issue with post attachments failing. We will provide an update once we know more.</p>tag:status.patreon.com,2005:Incident/180321902023-08-11T15:40:35-07:002023-08-11T15:40:35-07:00Payouts Issue<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:40</var> PDT</small><br><strong>Resolved</strong> - The issue involving payouts via Payoneer has been resolved. We have reached out with next steps to creators who have balances that need to be adjusted. Thank you for your patience and cooperation.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:08</var> PDT</small><br><strong>Update</strong> - Payoneer payouts are now re-enabled for majority of our creator base. We will follow up with next steps for the affected subset of creators shortly. We appreciate your patience while this is fully restored.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:16</var> PDT</small><br><strong>Update</strong> - We are actively testing Payoneer payouts with a small group of users. Once we confirm those are working properly, we will continue to ramp-up Payoneer payouts availability to the broader creator base.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:04</var> PDT</small><br><strong>Update</strong> - We have fixed the root cause and are working actively with Payoneer to restore payouts. We expect to restore them today, and we appreciate your patience while we work to resolve this.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Monitoring</strong> - We are actively working on a fix for the root cause and expect to have an update by tomorrow morning, 10 AM Pacific Time. Payoneer payouts are still temporarily disabled in the meantime.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:57</var> PDT</small><br><strong>Identified</strong> - We've temporarily disabled Payoneer payouts. Stripe and Hyperwallet payouts should not be affected. We've identified a root cause and are working on a fix.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with payouts and have temporarily disabled all payouts. We'll share updates at status.patreon.com as we work to fix the issue ASAP.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Identified</strong> - We've identified an issue with Payoneer payouts and have temporarily disabled Payoneer payouts while we work on a fix.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>07:59</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating an issue with payouts. We'll share an update once we have more information.</p>tag:status.patreon.com,2005:Incident/179460382023-07-24T09:42:07-07:002023-07-24T09:42:07-07:00Insights - posts impressions metric delay<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:42</var> PDT</small><br><strong>Resolved</strong> - We're back! The posts impressions data in the Insights Posts dashboard is up-to-date. Thanks for bearing with us.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:55</var> PDT</small><br><strong>Update</strong> - We have identified the issue and are implementing a resolution. We’ll share another progress update shortly.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:26</var> PDT</small><br><strong>Identified</strong> - We’re having some trouble with displaying the latest impression counts in Insights Posts dashboard. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.</p>tag:status.patreon.com,2005:Incident/179321762023-07-22T17:04:20-07:002023-07-22T17:04:20-07:00Incident Jul-22<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>17:04</var> PDT</small><br><strong>Resolved</strong> - We’re back! Thanks for bearing with us.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>16:35</var> PDT</small><br><strong>Monitoring</strong> - We have implemented a fix for this issue. We'll continue monitoring and share another progress update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>14:19</var> PDT</small><br><strong>Update</strong> - We're still working on the database issue. We'll share another update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>13:17</var> PDT</small><br><strong>Identified</strong> - We've identified an issue with the database that populates creator metrics. We've temporarily mitigated the issue by returning Zero values for these metrics. There is no data loss. Once the underlying database issue is resolved, these metrics will return back to normal. We'll share another update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Update</strong> - We've identified an issue with one of our databases and are working on mitigating user impact as quickly as possible. We'll share another update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Update</strong> - We're still working on the problem. We'll share another update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>10:36</var> PDT</small><br><strong>Update</strong> - We’re investigating an issue that's affecting multiple services at Patreon. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue affecting multiple users and experiences. We are working to resolve this as quickly as possible.</p>tag:status.patreon.com,2005:Incident/177737162023-07-05T21:58:50-07:002023-07-05T21:58:50-07:00Unexpected Payout Delays<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:58</var> PDT</small><br><strong>Resolved</strong> - The issue affecting certain payouts has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are implementing a resolution. We’ll share another progress update shortly.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Investigating</strong> - We’re having some trouble with payouts. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.</p>tag:status.patreon.com,2005:Incident/177330982023-06-30T14:39:04-07:002023-06-30T14:39:04-07:00Uploads to Patreon Video impacted<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>14:39</var> PDT</small><br><strong>Resolved</strong> - The issue involving uploads to Patreon Video has been resolved. Thank you for your patience.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>14:10</var> PDT</small><br><strong>Investigating</strong> - We've identified an issue affecting new uploads to Patreon Video. The team is investigating.</p>tag:status.patreon.com,2005:Incident/177035032023-06-27T16:01:57-07:002023-06-27T16:01:58-07:00[status]<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>16:01</var> PDT</small><br><strong>Resolved</strong> - We’re back! Checkouts should be up and running. Thanks for bearing with us.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Investigating</strong> - We’re having some trouble with checkouts. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.</p>tag:status.patreon.com,2005:Incident/176565152023-06-22T12:28:17-07:002023-06-22T12:28:17-07:00Intermitted payment failures<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:28</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved, and payment processing is back to normal.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:29</var> PDT</small><br><strong>Monitoring</strong> - We are currently experiencing issues with payment processing that may impact some Apple Pay and American Express transactions. We are monitoring the situation.</p>tag:status.patreon.com,2005:Incident/175150982023-06-08T13:08:08-07:002023-06-08T13:08:08-07:00Media Upload Issues<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:08</var> PDT</small><br><strong>Resolved</strong> - Media uploads are working as expected.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Monitoring</strong> - The issue has been resolved and we're monitoring media uploads.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Identified</strong> - We are aware of an issue that was causing media attachments to fail to upload. The issue has been resolved, but you may need to re-upload attachments.</p>tag:status.patreon.com,2005:Incident/173562422023-05-24T13:02:43-07:002023-05-24T13:02:44-07:00Patreon Status Page Testing<p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:02</var> PDT</small><br><strong>Resolved</strong> - Patreon is currently testing our status page integration. The functionality or use of Patreon's website is not affected.</p>