Payments processing delay
Incident Report for Patreon
Resolved
This incident has been resolved.
Posted Feb 04, 2019 - 20:05 PST
Update
Thanks for your patience as we continue work toward resolution.
Posted Feb 04, 2019 - 17:30 PST
Update
Patreon.com is now out of maintenance mode. Thanks for your patience as we continue work toward resolution.
Posted Feb 04, 2019 - 12:44 PST
Update
We are in maintenance mode in order to further investigate our payments issue.
Posted Feb 04, 2019 - 12:07 PST
Update
Scheduled maintenance for patreon.com is delayed until further notice.
Posted Feb 04, 2019 - 11:42 PST
Update
We are going to put Patreon into maintenance mode at 11:15am PT in order to further investigate our payments issue.
Posted Feb 04, 2019 - 11:10 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 04, 2019 - 07:10 PST
Update
We've currently processed the majority of payments and understand that any delay is unacceptable. We've built an alternate solution where we'll extend a Payout Advance on your funds for creators who need it - an email with details has been sent. Once again, we're so sorry for this delay and thank you for your incredible patience while we continue working on making this right.
Posted Feb 04, 2019 - 06:39 PST
Update
Payments are still processing slowly, and we're expecting all processing to be finished by end of Wednesday (11:59 PM PT). We're working on an alternative solution as we know how impactful this is to you. We take any delay in our payment operations very seriously.
Posted Feb 03, 2019 - 16:24 PST
Update
Payment processing is continuing, and we are still investigating potential resolutions to the slow pace. Our team is on it, and we'll work to provide updates.
Posted Feb 03, 2019 - 12:59 PST
Update
Payment processing is still slower than normal, and we are working to resolve this.
Posted Feb 02, 2019 - 17:24 PST
Update
The website is out of maintenance mode. We continue working on establishing payments processing back to normal.
Posted Feb 02, 2019 - 13:01 PST
Update
We have put the site into maintenance mode.
Posted Feb 02, 2019 - 10:52 PST
Update
Payments are continuing to process at a slower rate than normal. We've identified the root cause and are working toward a resolution.
Posted Feb 02, 2019 - 10:44 PST
Identified
We've identified the cause of the incident and taken Patreon out of maintenance mode.
Posted Feb 01, 2019 - 20:56 PST
Update
We've put the Patreon website into maintenance mode in order to expedite a fix to our payments issue.
Posted Feb 01, 2019 - 20:22 PST
Update
We are continuing to investigate this issue.
Posted Feb 01, 2019 - 17:53 PST
Investigating
Payments are processing, but at a slower rate than normal. We’re investigating the root cause and will continue to provide updates.
Posted Feb 01, 2019 - 13:38 PST
Identified
We are currently running a bit behind, as we resolve a processing delay. While every processing day fluctuates a bit based on many factors, payments are still on track to process within 24-48 hours.
Posted Feb 01, 2019 - 10:56 PST
This incident affected: Developer API (Webhooks, REST API, OAuth Identity Provider, Documentation), Notifications (Email notifications, Push notifications), Payments (Pledging, Payout, Payments Processing), and Patreon website (Signup / Login, Patreon website, Campaign Management, Posts, Messaging, Patron Relationship Manager).