Delay in Email Processing

Incident Report for Patreon

Resolved

All payment emails are done processing. Things are back to normal.

Posted Mar 01, 2019 - 22:35 PST

Update

We are making progress. We expect the email processing to complete within 1.5 hours and everything goes back to normal.

Posted Mar 01, 2019 - 20:51 PST

Monitoring

We've identified issues and took the actions needed. We are currently monitoring if the process is back to normal. We expect about 5 hours away from finishing processing at the current rate

Posted Mar 01, 2019 - 19:50 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 01, 2019 - 17:51 PST

Investigating

We are currently investigating reports of delayed emails, such as payment receipts.

Posted Mar 01, 2019 - 15:58 PST

This incident affected: Notifications (Email notifications).